Terms of service

Discount Codes / Storewide Sales / Gift Cards / T&C's

1. Please note that selected discount codes are single use only unless specified otherwise.
2. Please note that only one discount code can be used per purchase.
3. Discount codes will not be valid after the expiry date/time and are stipulated as per terms and conditions of each discount code / sale. Eco By Sonya reserves the right not to honour codes after their expiration date.
4. Upon subscribing to our newsletter, you will receive a single-use 15% discount code valid for one order within 7 days of sign-up. Once used, the code will no longer be valid.
5. Discount codes cannot be applied during storewide sales, selected seasonal offers or selected products. If you sign up to our newsletter during a sale, your 15% off code will be valid from your next order onwards.
6. Eco By Sonya is not liable for undelivered codes — add us to your safe senders list to avoid missing yours.
7. Gift cards cannot be purchased or redeemed in conjunction with discount codes, and are excluded from storewide sales.
8. When using a discount code, please note the total of the order must reach $75 after a discount code is applied to enable free shipping.
9. Gift card purchases are not counted towards Free Shipping eligibility. To receive Free Shipping, order total must meet minimum spend excluding any gift card purchases.
10. Absolutely NO refunds on free gifts/sale/promotional items.
11. Products must be purchased using one of the payment options available on our website to be eligible for a return or store credit.
12. Eco By Sonya will not be held responsible for a customer failing to input a discount code during any online order/and or promotion, no refund will be offered after the fact if this is the case.
13. Eco By Sonya reserves the right to change and/or void discount codes / sales at any time.
14. If products are bought during a promotional period, these T&C’s may change.

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Pre-Order Terms & Conditions

1. What is a Pre-Order?

A pre-order allows you to reserve a product before it is officially available. By placing a pre-order, you are securing your item ahead of the launch date. No payment is taken at the time of ordering — you will be charged when the product is ready to ship.

2. Conditions

1. Maximum of 2 pre-order items can be placed per customer.
2. Once the invoice has been issued, no more products can be added to the order through the website. If you want to add more products, please contact hello@ecotan.com.au.

3. Payment

1. No payment is taken at the time of placing your pre-order.
2. Shipping costs are not included on the invoice. The applicable shipping rate for your region will be added at checkout.

4. Fulfilment & Shipping

1. Pre-orders are fulfilled once the product is available and ready to dispatch.
2. Estimated launch dates are provided in good faith but are not guaranteed. Eco By Sonya reserves the right to adjust launch timelines without prior notice.
3. You will be notified by email when your order is ready and payment is due.
4. Shipping rates will depend on your location and the shipping method available at the time of fulfilment. These will be clearly stated at checkout.

5. Changes & Cancellations

1. Additional items cannot be added to your pre-order through the website once the invoice has been issued.
2. To make any changes to your pre-order, please contact customer service at hello@ecotan.com.au.
3. Pre-orders may be cancelled at any time before the payment invoice is issued.
4. Once the invoice has been sent for payment, the pre-order will be held for 3 days. If payment is not received within this timeframe, the pre-order will be automatically cancelled, and the reserved stock will be released.

6. Returns

1. If a pre-ordered product becomes unavailable or the launch is cancelled, you will be notified immediately and no payment will be taken.
2. Once payment has been processed and the order fulfilled, our standard returns policy applies.
3. For full details, please refer to our Returns Policy.

7. Communication

By placing a pre-order, you agree to receive transactional emails related to your order, including your order confirmation, payment invoice, and shipping notification. If you have any questions about your pre-order, please contact us at hello@ecotan.com.au.

8. Changes to These Terms

Eco By Sonya reserves the right to update these Pre-Order Terms & Conditions at any time. Any changes will be communicated via our website. Continued use of our pre-order service constitutes acceptance of the updated terms.

Last updated: March 2026
These terms apply to pre-orders placed across all Eco By Sonya regional stores (AU, NZ, US, CA, UK, EU).

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We value your reviews and feedback. To maintain the integrity of our reviews and to ensure consumers can rely on these to make an informed decision regarding the purchase of our products, we reserve the right under the Competition and Consumer Act 2010 to remove or not publish any review that is fake, offensive, defamatory or irrelevant.

Eco Tan Pty Ltd trading as Eco By Sonya

ACN - 150 286 052