Shipping policy

SHIPPING FEES

Australian online orders: We have a shipping flat rate of $9.95 AUD and an express rate of $14.95 AUD.

International online orders: We have an express shipping rate of $16.95 AUD.

For all online orders of $75 AUD or more we offer FREE standard shipping (exclusive of any other offers or discounts). $9.95 EXPRESS SHIPPING on all AUSTRALIAN orders over $75.

We do NOT ship to China due to current animal testing laws.

Please note that Eco Tan does not currently ship to the following countries: Russia, Mexico, Brazil, Sri Lanka, Ukraine, Belarus, Spain, Turkey, Malaysia, Indonesia, and China.

Due to customs regulations we are currently unable to ship any Hempitan to Singapore or Thailand.

DELIVERY TIMES

All Australian online orders via standard shipping are anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7-10 business days for SA, WA, TAS and are shipped via Australia Post.

During promos and sales delivery times will be extended

Our warehouse team is working hard to get your goodies on their way to you as soon as possible. However, due to a high volume of orders during promos or sales, this may take slightly longer than usual. Once your order has been dispatched from our warehouse, you will receive a tracking link via email so you can follow your goodies as they make their way to you!

Australian EXPRESS Shipping online orders must be placed before 11am for same day dispatch. Express orders placed after 11am will dispatch next business day. Express orders are anticipated to be delivered within 2-3 business days to most metropolitan areas (express shipping may take up to 7-10 business days to remote Australian locations).

Please note: We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email.

All International orders are sent via DHL Express Courier and are anticipated to be delivered between 5-10 business days (depending on current customs clearance impacts).

Some orders outside Australia may be held by customs for checking, which could result in extended delivery times.

Please note: We send to residential and business addresses both in Australia and Internationally. We can only send to PO Boxes and Parcel Lockers in Australia.

LIMITS

Please note we have a maximum limit of 10 of the same product allowed in any one transaction online. Any more than this will be flagged with our online team. Should you require more than this quantity please contact our Customer Service team at hello@ecotan.com.au.

FREQUENTLY ASKED QUESTIONS:

For more FAQs, click here.

My item arrived broken or faulty.

For items that arrive broken or damaged, take an immediate photograph of how they arrived in the original packaging and go to the Returns and Refunds Form and we will guide you through the returns process. For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

What happens if I am unhappy with the product I purchase or I changed my mind?

We want you to be completely happy with your purchase so, should you wish to return an item that you’ve purchased, please fill out the Returns and Refund Form within 21 days of receiving your product. You will need to ship the item back to us, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us, and a store credit (in the form of a Gift Voucher) will be issued to you once we have received the items and inspected them. The store credit can be used for online purchases only. Please be advised that proof of purchase must be provided.

*Shipping costs will not be refunded by Eco Tan.

We recommend that you return items using a trackable postage method. Eco Tan will not be held liable for parcels lost in transit.

I have been sent the wrong item.

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and please fill out the Returns and Refunds Form. Contact us within 7 days of receiving your order.

What is the policy for returning items purchased in store?

Products purchased through a stockist may be returned by filling out the Returns and Refunds Form. We strongly recommend you keep your receipt.

What if I enter the wrong delivery address or order details/products?

In the event you have incorrectly entered information please reach out to hello@ecotan.com.au to update information or cancel an order. As all orders and shipping labels are automated we cannot guarantee that our online orders team will be able to intercept the order prior to it being dispatched.

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

Eco Tan will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.