Shipping & Returns

Shipping Fees

Australian online orders: We have a shipping flat rate of $9.95AUD and an express rate of $14.95AUD.

International online orders: We have an express shipping rate of $14.95AUD.

For all online orders of $50AUD or more we offer FREE standard shipping (exclusive of any other offers or discounts).

We do NOT ship to China due to current animal testing laws.

 

Delivery Times

All Australian online orders via standard shipping are anticipated to be delivered within 3-5 business days and SA, WA, TAS 7-10 days.

All Australian online orders via express shipping are anticipated to be delivered within 1-2 days to metropolitan areas (express shipping may take up to 5-7 days to remote Australian locations).

All international orders are anticipated to be delivered within 2-7 business days.

 

Delivery

All parcels sent must be signed for at the provided delivery address to be received unless stated otherwise when placing order. Eco Tan & Eco By Sonya Driver accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for.  Please use your tracking order and try to ensure you are at the address provide to accept and sign for your parcel. Should no one be home a ticket will be left stating where you can collect your parcel from – please ensure to collect from your closest collections within the provided timeframe to avoid parcels being returned to us.

Please note: we can only send to residential or business addresses and not PO boxes in Australia and internationally.

 

Returns

Products purchased through a stockist must be returned to the retailer where they were purchased for a refund or exchange, according to the retailers return policy. We strongly recommend you keep your receipt and check individual retailers returns policy and conditions.

Only items purchased through the official Eco Tan websites can be returned for refund or exchange. Please contact us via email within 14 days of receiving your order.

Should you make an error when ordering online, we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. Should you make an error with your online order please contact us immediately so the order can be amended prior to being dispatched to avoid additional shipping etc.

Any return shipping and handling charges are at the sole expense and responsibility of the customer. Eco Tan will not be liable to reimburse the customer for any shipping related to returns.