Shipping & Returns

Terms & conditions 

 

Shipping Fees

Australian online orders: We have a shipping flat rate of $11.95AUD and an express rate of $16.95AUD.

International online orders: We have an express shipping rate of $16.95AUD.

For all online orders of $50AUD or more we offer FREE standard shipping (exclusive of any other offers or discounts). Express Shipping is $16.95 and not included as a FREE Shipping option.

We do NOT ship to China due to current animal testing laws.

 

Please note that Eco Tan does not currently ship to the following countries: Mexico, Spain, Brazil, Switzerland, India, Sri Lanka and China.  If you are resident in any of these countries and still wish to purchase our amazing products, please email sales@ecotan.com.au as we may have a stockist in your area. 

 

Delivery Times

All Australian online orders via standard shipping are anticipated to be delivered within 3-5 business days for QLD, VIC, NSW and 7- 10 days for SA, WA, TAS and are shipped via Australia Post.

All Australian online orders via express shipping are anticipated to be delivered within 1-2 days to metropolitan areas (express shipping may take up to 5-7 days to remote Australian locations).

All international orders are anticipated to be delivered within 2-7 business days.

 

Delivery

All parcels sent must be signed for at the provided delivery address to be received unless stated otherwise when placing order. Eco Tan & Eco By Sonya Driver accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for.  Please use your tracking order and try to ensure you are at the address provide to accept and sign for your parcel. Should no one be home a card will be left stating where you can collect your parcel from – please ensure to collect from your closest collections within the provided timeframe to avoid parcels being returned to us.

Please note: we send to residential or business addresses & and internationally. (also PO boxes in Australia ONLY )

 

Returns Policy

Products purchased through a stockist must be returned to the retailer where they were originally purchased for a refund or exchange, according to the retailers return policy. We strongly recommend you keep your receipt and check individual retailers returns policy and conditions.

Only items purchased through the official Eco Tan websites can be returned for refund or exchange. Please contact us via email within 14 days of receiving your order.

Should you make an error when ordering online, we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. Should you make an error with your online order please contact us immediately so the order can be amended prior to being dispatched to avoid additional shipping etc.

Any return shipping and handling charges are at the sole expense and responsibility of the customer. Eco Tan will not be liable to reimburse the customer for any shipping related to returns. No returns or refunds on sale items unless faulty.

 

Gift Vouchers / Coupon Codes / Storewide Sales

  1. All coupon codes are valid as 1 use per individual purchase at any given time unless specified otherwise.
  2. Please note that only 1 coupon code can be used per purchase.
  3. Coupon codes will not be valid after the expiry date/ time and are stipulated as per terms and conditions of each coupon code / sale.
  4. Coupon codes will not be available to use on sale items.
  5. When you sign up to our newsletter you will be emailed a 20% off code for your first order. This coupon is valid 60 days from sign up.
  6. Coupons codes are not valid for use during a storewide sale. If you sign up to our newsletter during a storewide sale your 20% off code will be valid on your second order. No other discounts or offers are available as per terms and conditions of a storewide sale. Valid times and dates are strictly adhered to. Eco Tan will not be liable to honour any coupons after a sale or expiration date, unless unforeseen circumstances arose. Email provider errors aren’t the responsibility of Eco Tan & Eco By Sonya Driver, so please ensure you add us to your safe senders list.
  7. Gift Vouchers / Certificates are not available for purchase during a storewide sale or with a discount coupon.
  8. The balance of a gift voucher cannot be carried over.
  9. Eco Tan & Eco By Sonya Driver will not be held responsible for a customer failing to input a coupon during a promotion, no refund will be offered after the fact if this is the case.